Frequently Asked Questions
How does the PERNAMA Easy Payment Plan work?
The PERNAMA Easy Payment Plan allows Malaysian Armed Forces personnel to purchase electronics via monthly salary deductions, making premium technology more accessible with zero upfront hassle.
What are the standard delivery times for my order?
We typically process and ship orders within 2-3 business days. Delivery to military bases across Malaysia usually takes 5-7 business days depending on the location.
What should I do if my device won't turn on?
First, ensure the device is charged using the original cable for at least 30 minutes. If it remains unresponsive, try a hard reset or contact our technical support team for troubleshooting assistance.
Which payment methods are accepted?
We accept PERNAMA Easy Payment (salary deduction), major credit/debit cards, and online banking (FPX) for all technology purchases.
Setup Tips
Get started quickly with step-by-step unboxing and configuration guides optimized for military network connectivity.
How-to Guides
Learn to master your device's advanced features, including secure communication settings and military-grade encryption apps.
Device Care
Maintenance tips to ensure longevity in field operations.
Field Use
Rugged accessories and usage tips for extreme conditions.
App Setup
Critical software updates and secure app installation guides.
Get in Touch
We typically respond within 24 business hours.
Phone Support
+6019-520 1868
Email Us
megasakti1868@gmail.com
Send us a Message
Warranty & Returns
- Standard 12-month coverage for all manufacturer defects.
- Easy claims process: provide your ID, device IMEI, and proof of purchase.
- PERNAMA installment contracts include extended service protection plans.
- Returns accepted within 14 days of receipt for unopened products.
- Faulty devices are eligible for free pickup and repair services.
