PRIVACY POLICY

Mega Sakti Technology Sdn Bhd

Effective Date: 02 February 2024

Mega Sakti Technology Sdn Bhd (“Mega Sakti Technology”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, process, disclose, retain and protect personal data when you visit our website, contact us, submit an enquiry, purchase our products, request a quotation, register an account, communicate with our representatives, or otherwise deal with us.

We process personal data in accordance with applicable Malaysian laws, including the Personal Data Protection Act 2010 (“PDPA”), as amended from time to time.
 

1. Personal Data We May Collect

Depending on how you interact with us, we may collect personal data including:

• Full name;

• Telephone or mobile number;

• Email address;

• Billing and delivery address;

• Identification information where reasonably required;

• Company, organisation or department details;

• Employment or service-related information where required for product eligibility, verification or fulfilment;

• Military or service identification details, rank, unit or other relevant information, but only where reasonably necessary for verification or a legitimate transaction purpose;

• Product enquiries and purchase history;

• Quotation, invoice, order and transaction information;

• Payment and payment confirmation information;

• Delivery and logistics information;

• Communications with our customer service or sales representatives;

• Warranty, repair and after-sales service information;

• Information submitted through online forms;

• IP address, browser type, device information and website activity;

• Cookies and similar technologies; and

• Any other information voluntarily provided by you in connection with our products or services.

We endeavour to collect only personal data that is reasonably necessary for the purpose for which it is required.
 

2. Information Relating to Army or Service Personnel

Certain products or services offered by Mega Sakti Technology may be intended for, marketed to, or supplied to eligible army or service personnel.

Where verification is required, we may request relevant information to establish your identity, employment, service status or eligibility.

We will not request more service-related information than is reasonably necessary for the relevant transaction, verification or legal requirement.

Any official identification or service-related information collected by us will be handled with appropriate confidentiality and security measures and will only be used for legitimate purposes connected with our business, the transaction, verification, legal compliance or other purposes notified to you.
 

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• Visit or use our website;

• Complete an enquiry or contact form;

• Contact us through telephone, email, WhatsApp, social media or other communication channels;

• Request product information or a quotation;

• Purchase a product from us;

• Register for an account;

• Provide delivery information;

• Make a payment;

• Request warranty, repair or after-sales assistance;

• Participate in a promotion, campaign or event; or

• Communicate with our employees, representatives, distributors or authorised partners.

We may also obtain personal data from authorised representatives, business partners, payment providers, delivery providers, publicly available sources or other third parties where permitted by law.
 

4. Purposes of Processing Personal Data

We may collect and process your personal data for purposes including:

• Responding to enquiries;

• Providing information about our technology and electronic products;

• Preparing quotations and proposals;

• Processing and fulfilling purchases and orders;

• Verifying customer identity or eligibility where required;

• Processing payments and confirming transactions;

• Arranging delivery, collection or fulfilment;

• Providing warranty, repair, maintenance and after-sales assistance;

• Managing customer accounts and records;

• Communicating with customers about orders, products or services;

• Handling complaints and customer service matters;

• Maintaining our business and transaction records;

• Preventing fraud, misuse, unauthorised transactions or security threats;

• Improving our website, products, services and customer experience;

• Performing analytics and website performance monitoring;

• Sending marketing, promotional or product-related communications where permitted;

• Complying with accounting, tax, regulatory, legal or governmental requirements;

• Responding to lawful requests from competent authorities;

• Establishing, exercising or defending legal rights; and

• Any other purpose directly related to the purposes stated above or separately notified to you.
   

5. Marketing Communications

Where permitted by applicable law, we may use your contact information to provide information about our products, promotions, new technology solutions or other business updates that may be relevant to you.

You may request to stop receiving promotional communications from us at any time by using the unsubscribe method provided in the communication or by contacting us.

Stopping marketing communications will not prevent us from sending necessary transactional, administrative, security, warranty or service-related communications.
 

6. Disclosure of Personal Data

We may disclose personal data, where reasonably necessary, to parties such as:

• Our employees and authorised personnel;

• Related or associated companies;

• Product manufacturers, suppliers and distributors;

• Authorised dealers or business partners;

• Payment gateway and payment service providers;

• Banks and financial institutions;

• Courier, transportation and logistics providers;

• IT, website, hosting, cloud and software service providers;

• Professional advisers, including lawyers, auditors, accountants and consultants;

• Insurance providers where applicable;

• Government departments, regulatory bodies, law enforcement authorities or other competent authorities where required or permitted by law; and

• Other service providers engaged by us to support our business operations.

We do not sell personal data to third parties for their independent commercial use.

Where third parties process personal data on our behalf, we will take reasonable steps to require appropriate confidentiality and data protection measures.
 

7. Payment Information

Where online or electronic payment facilities are provided, payments may be processed through third-party payment gateways, banks or payment service providers.

The payment provider may independently collect and process certain payment information according to its own privacy and security practices.

Mega Sakti Technology may receive transaction information necessary to confirm and maintain records of the payment.
 

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and enhance the user experience.

Cookies may collect information such as IP address, browser information, device details, pages visited and website activity.

You may adjust your browser settings to refuse or delete certain cookies. Disabling some cookies may affect certain functions of the website.

Where required, we will provide appropriate choices regarding non-essential cookies.
 

9. Security of Personal Data

We take reasonable organisational, administrative and technical measures to protect personal data against:

• Loss;

• Misuse;

• Unauthorised access;

• Unauthorised disclosure;

• Alteration;

• Accidental destruction; or

• Other unlawful processing.

Access to personal data is limited, where appropriate, to authorised persons who require the information for legitimate business purposes.

However, no internet transmission, electronic storage system or information security system can be guaranteed to be completely secure.
 

10. Personal Data Breaches

If a personal data breach occurs, we will assess the incident and take reasonable measures to contain, investigate and address it.

Where notification is required under applicable Malaysian personal data protection laws, we will notify the relevant authorities and affected individuals in accordance with applicable requirements.
 

11. Retention of Personal Data

We will retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to meet contractual or business requirements, or to comply with legal, regulatory, accounting or tax obligations.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it in accordance with our applicable retention procedures.
 

12. Accuracy of Personal Data

We take reasonable steps to maintain accurate, complete and up-to-date personal data.

You are responsible for informing us if the information you have provided changes or becomes inaccurate.
 

13. Your Personal Data Rights

Subject to the PDPA and other applicable Malaysian laws, you may have rights in relation to your personal data, including the right to:

• Request access to personal data held by us;

• Request correction of inaccurate, incomplete or outdated personal data;

• Withdraw consent where processing is based on your consent, subject to legal and contractual restrictions;

• Request that certain processing or direct marketing communications be stopped;

• Request information concerning how your personal data is processed; and

• Exercise applicable data portability rights where provided by law.

Certain requests may be subject to exceptions, limitations or procedural requirements under applicable law.

We may also need to verify your identity before processing a request relating to personal data.
 

14. Providing Personal Data

Where personal data is identified as mandatory for a transaction, verification, purchase, delivery or other service, failure to provide the required information may prevent us from:

• Processing your enquiry;

• Preparing a quotation;

• Verifying your eligibility;

• Processing your order;

• Completing a transaction;

• Delivering a product; or

• Providing the requested service or support.

Where information is optional, you may choose whether to provide it.
 

15. Cross-Border Transfer of Personal Data

Some of our technology, cloud, website, payment, communication or other service providers may store or process information outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable Malaysian personal data protection requirements and that appropriate safeguards are applied where required.
 

16. Third-Party Websites and Services

Our website may contain links to websites, platforms or services operated by third parties.

We do not control the privacy practices of these third parties. You should review the applicable privacy policies of those websites or services before providing personal information to them.

Mega Sakti Technology is not responsible for the privacy practices of third-party websites or platforms that are not operated by us.
 

17. Children's Privacy

Our products and services are generally intended for adults and authorised purchasers.

We do not knowingly seek to collect personal data from children unless such collection is necessary and permitted by applicable law.

Where consent from a parent, guardian or other authorised person is legally required, appropriate consent should be obtained before personal data is provided to us.
 

18. Legal and Regulatory Disclosure

We may disclose personal data where reasonably necessary to:

• Comply with applicable laws or regulations;

• Comply with a court order, warrant, subpoena or other lawful request;

• Respond to regulatory or governmental authorities;

• Prevent or investigate suspected fraud, security incidents or unlawful activities;

• Protect the safety, rights or property of Mega Sakti Technology, our customers or other persons; or

• Establish, exercise or defend legal claims.
   

19. Changes to This Privacy Policy

Mega Sakti Technology reserves the right to amend, revise or update this Privacy Policy from time to time to reflect changes in our business practices, website, technology, products, services or applicable legal and regulatory requirements.

The latest version will be published on our website together with the updated effective date.

Where appropriate or required by law, we may provide additional notice regarding material changes.
 

20. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your personal data rights, or have a privacy-related complaint or request, please contact:

Mega Sakti Technology Sdn Bhd

Address: 39-2, JALAN 10/32A, MEDAN MAKMUR, OFF JALAN USAHAWAN, SETAPAK, 53200, Kuala Lumpur, Malaysia

Email: megasakti1868@gmail.com

Telephone: +60195201868

We will review privacy-related requests and respond in accordance with applicable Malaysian laws and our internal procedures.

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21. Governing Law

This Privacy Policy and the processing of personal data by Mega Sakti Technology Sdn Bhd are subject to the applicable laws of Malaysia, including the Personal Data Protection Act 2010 and its applicable amendments, regulations, standards and guidelines.

By using our website or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.